A new approach to customer services: Contship synergizes sales and marketing team | Contship | English
21 December 2020

A new approach to customer services: Contship synergizes sales and marketing team

Contship Italia Group strengthens its focus on customers, consolidating its business development and marketing teams to improve responsiveness to market requests

 

This change will help Contship Italia operating companies move towards a more integrated service offering and make it much easier for clients to have access to the wide range of Group services, which include maritime container terminal services as well integrated intermodal services, first/last mile trucking and other value-added services, such as customs clearance solutions, depot and warehousing.

The new setup has been branded as Key Account Management (KAM) & Marketing Team; it will be led by Daniele Testi, who was previously holding the position of Group’s Marketing and Communications Director. KAM & Marketing will report to Matthieu Gasselin and Alfredo Scalisi, Managing Directors of the intermodal and maritime group operating companies.

Supported by the Key Account Management Team (KAMT) for front end and back-office tasks, customers will fully benefit from port-inland hub synergies and additional logistics options, available across Contship Italia maritime and rail terminals, as well as other major ports and inland hubs, connected by Hannibal intermodal service network.

Under the new structure, Daniele Testi will retain his current role (including external relations) and assume the task of heading this new grouping which will take direct care of the strategic partnerships between Contship Italia Group and key carriers which represent a substantial portion of today Group revenues. With such a focus, KAM will support Hannibal sales as well as customer care team to achieve the business targets, aimed to further develop its network of international services for both maritime and continental rail transported volumes.

Testi said: “The KAM & Marketing will be joined by several well experienced colleagues to also support commercial data management and statistics. I believe that in this way a faster and more personalized response will be provided to valued and long-standing customers, being able to nurture a stronger and more efficient partnership”.

 

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